Display based on Specified Commercial Transactions Law
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Distributor |
Cross Village Co., Ltd. |
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Sales Manager |
Ryota Murakoshi |
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location |
〒184-0002 4-16-16 Kajinocho, Koganei City, Tokyo |
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telephone number |
0422-25-6489(Weekdays 10:00~15:00) If you would like to be contacted by phone, please use the link below and provide the following information: ・Name ・Purpose ・Available time (weekdays 10:00~15:00) |
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contact address |
Please contact us by entering your name and email address in the inquiry form above. |
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email address |
contact@honono.net |
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Sales URL |
https://www.honono.net |
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Explanation of necessary fees other than the product price |
Nationwide flat rate shipping fee of 700 yen, free shipping for purchases over 15,000 yen (excluding tax). Separate payment fees will be charged for some payment methods such as convenience store payment and bank transfer. For overseas shipping, click here *When shipping overseas, depending on the country, you may be required to pay customs duties based on the order amount when receiving your package. |
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Sales volume |
From 1 item |
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Application expiration date |
For payments that require payment procedures after placing an order, such as convenience store payments, Pay-easy payments, and bank transfers, you will need to make payment within the respective period. |
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Product delivery time |
We will ship within 1 to 3 business days (including Saturdays, Sundays, and holidays). *If we receive a large number of orders, it may take longer than usual. For international shipments, it will take 1-5 business days to ship. |
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Product delivery method |
After we make the arrangements, the delivery will be made by a shipping company. |
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Return Policy |
◎Return/Exchange and Refund Policy/Order Cancellation ------------------------------------------------- If there is a defect in the product We take every precaution with our products, packaging and shipping, but if you find any defects in the product you receive, please contact us using the inquiry form. We accept returns/exchanges within 7 days of receiving the product, and shipping costs will be covered by us. Please be sure to indicate whether you would like a return/refund or an exchange. Depending on stock availability, we may not be able to exchange the product. Depending on the nature of the product defect, we may contact you via email to confirm the details. If the product is defective, please request a return via the returns page . If a replacement item is in stock, we will arrange for it to be shipped immediately after approval. Defective items must be returned cash on delivery within one week of receipt of return approval. ------------------------------------------------- ⭐︎Returns/size exchanges due to customer convenience Returns due to customer convenience will only be accepted if all of the following conditions are met, and the customer will be responsible for the return shipping costs. In the case of returns/order cancellations due to customer convenience, a 7% restocking fee will be charged for the returned item. Please ship the returned item within one week of contact. Returns will not be possible after this period. ・You must notify us in advance of your intention to return the item. - The product must be returned within 7 days of arrival and the product tags and labels must not be removed. - The product has not been used for any purpose other than trying it on - The item has not been soiled, torn, or damaged in any way by the customer. ・The product was purchased on this website -There are no other reasons that the Company deems inappropriate *Returns of sale items are not accepted. ⭐︎If you would like to exchange the size, please write that in the comments section of the return request. There will be no restocking fee for size exchanges. The customer will be responsible for the shipping fee for the return item. Please ship the item within one week after the request is approved. -------------------------------------------------
As a general rule, we cannot accept cancellations after an order has been completed. With some exceptions, we will accept orders for pre-order items and other items that have not yet been prepared for shipping. If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped and we are able to cancel it, and payment has already been made, we will refund the amount minus the payment fee. -------------------------------------------------
Refunds will be processed within 5 business days of receiving the returned item. As a general rule, refunds will be made using the payment method used at the time of purchase. The refund process on the system will be carried out immediately after inspection is complete, but please note that it may take several days to two weeks for the refund to actually be completed, such as in the case of refunds made by credit card. In the event of a return or order cancellation due to customer reasons, a 7% restocking fee will be charged for the returned item. Shipping costs will not be refunded. If you are returning the product for your own reasons and have sent the returned item cash on delivery, the amount will be refunded minus the shipping cost. |
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Shipping Time |
1-3 business days *If we receive a large number of orders, it may take longer than usual. For international shipments, it will take 1-5 business days to ship. |
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Payment Method |
Credit card, bank transfer, convenience store payment (Family Mart, Lawson, Ministop, Daily Yamazaki), smartphone payment (PayPay, LINE Pay, Merpay), Paidy, Apple Pay *Depending on the payment method, payment may be made through a payment service called KOMOJU. |
